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Hello
I suggest trying to use cash app or PayPal as a payment method when checking out on tebex, if you have access to either of these options.
If those options don't work for you, I would contact the tebex customer support team for further assistance.
The tebex support team can be contacted here: https://www.tebex.io/support-customer-form
If you need assistance with anything else, please open another player support and we will assist you.
L&A'd.